Return Policy
At Dixxon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Please review our return policy below.
Return Eligibility
Items may be returned within 30 days of the delivery date.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be included
- Items must not be washed, damaged, or altered
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Worn, washed, or damaged merchandise
Return Process
To request a return, please contact our customer support team with:
- Your order number
- The item(s) you wish to return
- Reason for the return
Once approved, return instructions will be provided.
Refunds
After we receive and inspect your returned item(s), refunds will be issued to the original payment method.
Please allow:
- 3–7 business days for return inspection and approval
- Additional processing time depending on your payment provider
Original shipping charges are non-refundable unless the item was damaged or incorrect.
Exchanges
We offer exchanges for:
- Size issues
- Defective products
- Incorrect items received
All exchanges are subject to product availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging.
We will work quickly to resolve the issue.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was shipped
- The item arrived damaged
We recommend using a trackable shipping service for all returns.
Contact Us
For return requests or additional assistance, please contact us:
Email: support@bigandtalldxll.com