Return Policy

We want you to love every purchase from Dixxon Flannel Co. If something isn’t quite right, we’re here to help.

1. Returns

We accept returns on eligible items within 30 days of delivery. Items must be:

• Unworn, unwashed, and in original condition
• With original tags and packaging intact

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Items marked as non-returnable at purchase

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method
• Processing time may vary depending on your bank or payment provider

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue as quickly as possible.

7. Contact Us

For any return-related questions, please contact our support team:
📧 support@bigandtalldxll.com